Business Intelligence

Displays customer details as charts, trend lines, maps, and other graphics

Perform drill-downs by period (year, quarter, and month) into current and past performance

Provides decision support for customer service

Integrated spatial views.

Enhanced Benefits:

• Improves Customer satisfaction and customer support by revealing trends in customer issues
• Speeds call handling as managers can better anticipate periods of high volume and optimize call center staffing
• Improves the quality of customer service decisions
• Dashboards provide overview of customers, Cases (Service Requests), Customer Contacts
• Integration to Billing, Credit and Collections systems