Call Us
+234-1-6310963, 08096453506, 08025015425This email address is being protected from spambots. You need JavaScript enabled to view it.
Search
Business Intelligence
Displays customer details as charts, trend lines, maps, and other graphics
Perform drill-downs by period (year, quarter, and month) into current and past performance
Provides decision support for customer service
Integrated spatial views.
Enhanced Benefits:
- Improves Customer satisfaction and customer support by revealing trends in customer issues
- Speeds call handling as managers can better anticipate periods of high volume and optimize call center staffing
- Improves the quality of customer service decisions
- Dashboards provide overview of customers, Cases (Service Requests), Customer Contacts
- Integration to Billing, Credit and Collections systems
Vascon Solutions
- ERP (Enterprise Resource Planning)
- Collaboration and Messaging
- Telecoms Mediation System
- Desktop Management
- CRM
- Customer Interaction & Contact
- Document Management
- Tele/Video Conferencing
- CCTV Systems
- Business Intelligence
- Unified Communications
- LAN/Wireless Solutions
- IT Security and Audit
- Biometric
- E-Government Solutions
- Digital School