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Business Intelligence

Displays customer details as charts, trend lines, maps, and other graphics

Perform drill-downs by period (year, quarter, and month) into current and past performance

Provides decision support for customer service

Integrated spatial views.

Enhanced Benefits:

  • Improves Customer satisfaction and customer support by revealing trends in customer issues
  • Speeds call handling as managers can better anticipate periods of high volume and optimize call center staffing
  • Improves the quality of customer service decisions
  • Dashboards provide overview of customers, Cases (Service Requests), Customer Contacts
  • Integration to Billing, Credit and Collections systems

Vascon Solutions

  • ERP (Enterprise Resource Planning)
  • Collaboration and Messaging
  • Telecoms Mediation System
  • Desktop Management
  • CRM
  • Customer Interaction & Contact
  • Document Management
  • Tele/Video Conferencing
  • CCTV Systems
  • Business Intelligence
  • Unified Communications
  • LAN/Wireless Solutions
  • IT Security and Audit
  • Biometric
  • E-Government Solutions
  • Digital School
  • Home
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  • Contact Us
  • 18/19 Lekki-Epe Expressway, Lekki, Lagos, Nigeria
  • +234-1-6310963, 08096453506, 08025015425

 

  • 60-70 Woodhaven Boulevard,  New York, United States
  • +1 404 382 0459

 

  • Abuja, Kano, Bayelsa

 

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